Updated: 30th January 2024
Your data privacy is our priority at KOOKY LOOKY. Any personal information you choose to share with us will be kept confidential for the purposes of creating and producing the products to order only. We will never rent or sell any of your personal information to any third party for marketing purposes.
This Privacy Policy outlines what information we collect, how we collect it and for what purposes. By using the KOOKY LOOKY the official website, you agree to our collection, storage and use of your information as outlined in this Privacy Policy. We may change this Privacy Policy at any time by posting on the KOOKY LOOKY official website. It is your responsibility to regularly check and understand the-then current Privacy Policy before you make use of the KOOKY LOOKY official website or participate in any related activities.
Collection of Information
We collect the following types of information for the purposes of creating and producing the KOOKY LOOKY products on offer:
(a) We collect the email address provided by you in order to give you access to the KOOKY LOOKY official website.
(b) We collect some of your personal information, including but not limited to your phone number, address, credit card details and billing information, in order to perform the services of billing and shipping.
(c) We collect your contact information, including but not limited to your phone number and email address, in order to perform the services of communications. This includes services such as confirmation of your account, retrieval of password, customer service, etc.
It is our policy that we do not ask you to share certain sensitive personal information, including but not limited to your ethnicity, religious beliefs, political views, health-related information and sexual preferences. In the event that you provide such information, such as including it in certain KOOKY LOOKY product design(s), please understand that such information will be stored in our databases. Such information will be handled with care, as with other personal information we collect.
We collect information mainly via the KOOKY LOOKY official website. You may also provide us with information through other channels, such as the official website, email, our Facebook page, our Instagram profile and marketing campaigns. The user has the right to delete all personal data collected and please contact us by email if needed.
Cookies
In our efforts of understanding how users use the KOOKY LOOKY official website and continually improving the user experience, we collect information on usage behaviour via cookies and log files. This may include information such as webpages that you have visited, your IP address, browser and operating system involved. You have the option of disabling cookies. Please understand that disabling cookies may cause some parts of the experience to not function properly.
Use of Your Personal Information
In general, your information is collected for specific purposes outlined in the sections above.
Occasionally, we also collect and use some of your information for user research and marketing purposes, such as email alerts of promotions and news about a new product launch.
You can opt out of receiving marketing materials anytime. It can be done by changing your preference in the Account Settings, or by clicking the Unsubscribe link in emails. If you opt out of receiving marketing communications, you will still receive administrative communications from us.
Disclosure of Your Personal Information
For some specific purposes, we may share your personal information with third-party vendors and/or service providers, such as manufacturers, printers, shipping providers, logistics companies, banks, credit card companies, payment service providers, web and email service providers, data storage providers and marketing service providers.
We work with vendors and service providers in various countries and regions. As we ship KOOKY LOOKY products to over 100 countries and regions, we may also disclose personal information to shipping providers, logistics companies and other relevant service providers in those countries and regions.
In some cases, and for legitimate reasons, such as prevention and investigation of illegal or potentially illegal activities and in response to legal processes (such as a court order or subpoena), we may cooperate with governmental bodies or other relevant organizations by sharing information with them. If and when required by law and/or in circumstances that we deem necessary, we may disclose or transfer personal information to an acquirer, successor or assignee of all or part of our business, including as a part of any merger, acquisition, sale, bankruptcy or transfer of ownership.
Doing Our Best in Keeping Your Information Secure
We put reasonable and robust measures in place to keep your information secure. By nature of the Internet, however, data security is always a challenge. Outlined below are a few major steps we take in order to protect your information:
(a) We process your payments with an encrypted connection or through a secure third-party payment gateway.
(b) Only the authorized members of staff have access to your information in our databases. Access is granted on a need-to-know basis.
(c) Where applicable and appropriate, we require our vendors and/or service providers with access to personal information to sign agreements that require them to protect such information by taking certain actions.
(d) Our services are hosted in Hong Kong. If you choose to use the services from other parts of the world where other laws apply with regards to governance of data collection and usage that may differ from those in Hong Kong, please note that by using the KOOKY LOOKY official website, you are transferring information to Hong Kong for processing and storage. By providing such information, you agree to any transfer and processing in accordance with this policy.
The KOOKY LOOKY official website are designed for users aged 16 or above. We do not intend to collect information from users aged under 16. In case a user under 16 years of age provides his/her information to us, we will take the necessary actions to remove such information. If you are aware of such incident, please contact us anytime.
The KOOKY LOOKY official website may contain information about and/or link(s) to third-party websites, including but limited to service providers and social media networks. Should you provide any information to those third parties, your information is provided directly to those operators in question. It also means that such information is subject to the relevant policies of the organizations involved. KOOKY LOOKY is not responsible for any policies, content and practices of such third-party operators. You are advised to understand the relevant policies before you provide any information.
We'd like to emphasize again that your data privacy is our priority at KOOKY LOOKY. If you have any questions or feedback about how we collect and use your personal information, or if you'd like to access or update your personal information provided to us, please contact us anytime. Alternatively, you can edit your personal information in the Account Settings section of KOOKY LOOKY official website.